Welcome to CFPB
File a complaint about a product or service
File a complaint about a financial product or service
Each week, we forward over 100,000 complaints about financial products and services to the appropriate companies for review and response. If another agency is better suited to handle your issue, we’ll redirect your complaint and notify you.
Most companies provide a response within 15 days.
Have you contacted the company directly?
Reaching out to them is often the most effective first step. The company can provide answers tailored to your specific situation, clarify details about the products or services you received, and address any concerns that may require information only they have access to.
How we share complaint information
In accordance with applicable laws, we securely share complaint data with relevant state and federal agencies to support:
- supervisory efforts,
- enforcement actions, and
- monitoring of the consumer financial products and services market.
We also make complaint data publicly available—excluding any information that directly identifies you—through our Consumer Complaint Database.
Witness a violation while working for a company?
You can report a tip to us, through a separate process if you are a current or former employee of a company that has violated federal consumer financial laws or if you are an industry insider who knows about such a company.